Common causes of specimens being placed on hold at the lab include:
Incorrect Test Panel Selected
No Test Panel Selected
Provider is not in our database
Missing Provider Signature
Missing Collection Date
Missing Client Information
White out used on a requisition form
Mistakes on requisition form w/o initialing the mistake
The status of samples and patient reports can be viewed in each location’s Provider’s Portal.
Once all the necessary information is received and processed by our Accounts Department, the Account Manager will receive confirmation via email, including the log-in credentials for the new account’s provider’s portal, in which information on patient tests is accessed.
Your bill will come from Artemis DNA (not from the insurance company) and will include all payments made by your insurance company, and any other discounts. Your bill will identify any balance you may owe. You must pay the balance to Artemis DNA. Information about how to pay will be listed directly on the bill.
Shipping & Supply
Supplies are ordered for existing accounts by the facility itself or their Artemis DNA Account Manager, with a Supply Order Form.
Account Managers needing supplies for their personal inventory may use the Personal Supply Order form.
Saliva and buccal swabs (CGx and PGx): 90 days
Nasal swab (RPP): 14 days
COVID-19: 24 to 48 hours
Pharmacogenomics Test (PGx) (PCR-RT): 72 hours Next Generation
Sequencing (NGS): 14-21 days
Liquid Biopsy: 10-14 days
Respiratory Pathogen: 24 to 48 hours